Oversight of direct services provided in ExitUSA
- Oversees ExitUSA caseload, including corresponding with individuals requesting services, maintaining an accurate list of program clients and waitlist, and assigning clients.
- Screens potential clients for program eligibility, immediate risk and threat needs, and provides information about services.
- Co-leads or provides weekly supervision to case managers based on NASW social work supervision standards.
- Ensures all documentation by direct service staff follows legal, ethical, professional, and organizational standards.
- Provides guidance or corrective action when necessary.
- Leads or co-leads weekly case supervision and professional development to Exit Specialists providing peer mentoring services.
- Leads or co-leads weekly case supervision and professional development to interns/trainees working in ExitUSA direct services
- Provides training and ongoing development of social workers and peer mentors.
- Leads or co-leads team assessments of individuals of concern (risk and threat assessment), determines and supervises risk escalation, mitigation, and necessary reporting.
- Reviews and audits case records.
- Coordinates culturally competent referral network of mental health providers.
- Contributes to additional Life After Hate programs and initiatives as needed.
- Participates in regular supervision with the ExitUSA Program Director.
- Works collaboratively with ExitUSA Program Director on the development and oversight of ExitUSA client service program protocols and guidelines.
- Engages in continuing education on topics relevant to professional practice including, but not limited to Violent Far-Right Extremism in the United States, prevention and countering violent extremism best practices, risk and threat assessment and management, ethics, case management standards, and other necessary skills.
- Aggregates client data and provides reports to relevant stakeholders.
- Attends weekly supervision meetings with the supervisor.
- Attends program staff and Life After HAte all staff meetings, as needed and required
*Regular attendance is an essential function of this position.
Other Duties and Responsibilities
- Acts as an engaged and collaborative member of the ExitUSA program, and LAH team.
- Engages in continuing education on topics relevant to professional practice including, but not limited to: ethics, Violent Far-Right Extremism in the United States, and prevention and countering violent extremism best practices.
- Attends internal and external conferences, meetings, and training, as needed and required.
- Assists the ExitUSA Program Director as requested.
Required Education and Experience
- Must have LCSW or equivalent license to practice independently.
- Training in NASW standards for Social Work Supervision, including administrative, educational, and supportive supervision models.
- Experience in supervision and oversight of case management services.
- Experience in supervision and oversight of peer mentors or nonprofessional staff preferred.
- Experience with high risk clients.
- Knowledge and experience of risk and threat assessment and management, preferred.
- Knowledge of violent extremism, ideologically motivated behavior, and/or violent crime in the United States, preferred.
Knowledge, Skills, and Abilities
- Excellent verbal and written skills
- Respond to requests in a timely manner
- Excellent organizational skills, attention to detail
- Excellent time management, able to meet deadlines
- Strong analytical and problem-solving skills
- Strong leadership skills
- Ability to prioritize and delegate tasks as needed
- Ability to exercise discretion and sound judgment
- Computer savvy and high proficiency with a spectrum of technological products including Google suite
- Excellent interpersonal skills and high comfort level working in diverse environments
- Ability to work independently and with limited supervision in a virtual work environment
- Ability to cultivate a positive work environment and a collaborative team approach
Environment and Demands
- Willingness to work flexible hours including early mornings, late evenings, and weekends.
- Must be able to remain in a stationary position for extended periods of time.
- Frequently requires time pressures, emergency situations, and frequent change of tasks.
Travel required/not required.
<5% travel requirement required, subject to change. See travel/speaking addendum.